FAQ

How fast will you deliver my requests?
How fast we deliver your request depends on 2 factors: How many active requests you currently have in the queue The complexity of your request Ou...
Sat, Oct 26, 2019 at 11:33 PM
I need urgent work done. Can you do this?
We try to be as fast as possible and not compromise the quality of our work, but if you need help right away, we probably won't be able to help you. To...
Wed, Oct 23, 2019 at 3:12 PM
How do I share my request the best way possible?
It’s a fact that the better the request, the better and faster our team of Experts are able to do the work. With that in mind, we have created a sample docu...
Sat, Oct 26, 2019 at 11:30 PM
Can I change or add to an existing request?
Yes! Definitely. Just reply to the confirmation email for that particular request and indicate the changes you need. You can also contact your Expert direct...
Wed, Oct 23, 2019 at 3:30 PM
Can I cancel a request?
You sure can! Contact your Expert and let them know you want to cancel a request. If this request has not been started yet, it can be canceled.
Wed, Oct 23, 2019 at 3:32 PM
What are Unlimited Requests & Revisions?
Exactly what it means. You can send us unlimited Requests and Revisions. Just remember, each revision may affect the delivery timelines of other pending/act...
Wed, Oct 23, 2019 at 3:36 PM
How do I share my Revisions?
Simply reply to our latest email with any edits, feedback or revision details you may have. Always remember, the more detailed you can be, specifically abou...
Wed, Oct 23, 2019 at 3:41 PM
What is and isn't included in this service?
Basically, this service will provide you with help for optimizing your store and won't help with general business management tasks. To make this cleare...
Wed, Nov 6, 2019 at 8:04 PM
I'm having issues with my Expert and my Requests. What can I do?
We are all human. And while our team tries hard to deliver the best results for you, they can get it wrong sometimes. So here’s a quick guide on how to get ...
Wed, Oct 23, 2019 at 4:08 PM
How do I see the progress of all my active Requests?
Once you have an active subscription with us, you will immediately be invited to our Request Portal, where you will be able to see all active requests and t...
Thu, Oct 24, 2019 at 4:19 AM